Healthy team leaders continually demonstrate the ability to handle team conflict.

Conflict among co-workers is an inevitable part of group dynamics. People pulled together to work on complex issues will naturally experience frictions associated with diverse working styles, thinking styles, behavioural norms, and performance expectations.

Some of us just want to avoid conflict; however our relationships succeed or fail   based on our ability to express ourselves through communicating our concerns and expectations.  Leaders today need to have the skills and principles to engage into conversations that produce strong professional relationships and create and maintain highly collaborative teams that produce results.  Avoiding conflict not only stifles creativity, it creates barriers to relationships that can ultimately pull the team apart.

A good organisation not only produces consistent results; it also has good morale and provides an environment that supports professional learning and development. The team members are actively engaged emotionally and produce good results.

Disengaged workers are costing Australia’s economy about $31.5 billion a year. A new Gallup Australia study found 20 per cent of employees were ‘actively disengaged’ at work. Actively disengaged employees are less productive, disloyal and are often disruptive. These employees ‘attend and participate at work’, but who are simply serving time and put no passion or energy into their work. If this is not addressed the employee will become unhappier at work and finally act out their unhappiness by becoming disruptive and undermine the work of the engaged employees every day.

Therefore conflict and self defence solutions has researched and developed a program that will assist individuals and teams in understanding and dealing with conflict that maintains and further develops good relationships within their professional and private lives.

Our courses are not about preventing conflict; it is about having the skills to handle conflict at an early stage before moving into crisis mode.
Conflict and Self Defence solutions’ Conflict mastery series provides coaching and training that will help you to easily develop personal leadership while at the same time, consistently inspiring your team to the next level.

Effectively conflict handling with team will undoubtedly assist in the valuable personal and career development within your company.
Along with participating in our Conflict Mastery Series to develop individual skills, you can do so much more… you can also bring the series to your organisation. We can design the program to your organisation’s specific needs and implement it internally via in-house workshops.

Why leave this vitally important aspect of development to chance when you can simply and affordably leave you’re coaching and training needs in the highly capable hands of experts within the field?

No matter what industry you are in, you are sure to benefit from our expertise, whether you are a team leader, business leader, entrepreneur or salesperson.

Benefits that you will gain from the Conflict Mastery Series include:

• Increased retention of your high performing team members – just think of how much money and time you will save in recruitment and training!
• Increased team effectiveness via more effective leaders, meaning higher productivity and profits
• Essential support for new leaders – the newly promoted
• Increased morale and interpersonal skills
• Effective conflict resolution and communication skills – communicate strategically and non defensively

How does the Series Work?

Public Workshops

We are providing a public ½ day workshop that is conducted monthly. These workshops are lead by a highly trained conflict facilitator and coach.

The workshops are cost effective and numbers are limited to 10 per group. See our upcoming workshops schedule for further information.

Here are some comments from our current clients who attended the first session in our series – Understanding Conflict:

I found the workshop presented clear precise hints and tips to allow me to handle conflict more effectively. Lee’s facilitation style was professional and she has the ability to interact and engage the group through her communication style.

Annoys – Business Owner

The workshop had a good overview and coverage around understanding the basic principles of conflict. It provided a good summary that can be referenced to easily.

Charles – Mining Industry

The workshop was well presented and I took away some tips and strategies to assist me in managing conflict. Lee’s facilitation style kept things moving and was open to discussion of the topics and answering questions that were relevant to the topic. I will recommend this workshop to others.

Lisa – Hemisphere GPS

My expectations were meet and the content covered assisted me to understand and manage conflict effectively ensuring that productivity was maintained during these times.  I gained insights on how I handle conflict and I took away good skills to assist me in conflict resolution.  Lee had good content and good structure and I found that the conflict mapping tool that was presented was very useful.

Bettina – Wealth Creation Business Owner

Lee presented great tips and the workshop was very thought out and explained well.  Lee involved the group in discussing where they could relate or identify their own conflict situations in the activities presented during the workshop.

Claire – Business Owner

In-house Workshops

We will come to your office and specifically design this series to meet your current development and conflict resolution needs. Simply give us a call and make an appointment.

Experiencing Current Conflict within your Business – Need Help Now!

Outsource your Training Needs - Increase Productive Use of your time

Sometimes you just want the conflict handled straight away. We will come into your office and handle the issue for you. Once the solutions have been implemented we will assist you in setting up procedures and systems; alongside with skill development for dealing with conflict in the future.

One-on-One Coaching

Successful leaders in business seek an edge to put them ahead of the competition. This edge could be in product or marketing but is most often in management and leadership techniques.

It is a sad fact however, that only 8 – 12% of those who attend training courses translates new skills and knowledge into measurable performance improvement or business results.

Training alone has proved inadequate in providing leaders with the skills they need – evidence shows that a critical factor in the transfer of skills is the opportunity to practise and gain constructive feedback. A study in a private sector found that training alone increased productivity by 22.4%, whereas training and follow-up coaching increased productivity by 88%

Conflict and Self Defence Solutions coaching overcomes this by offering an innovative curriculum that gives participants the opportunity to practice and gain constructive feedback. These unique instructional techniques are estimated to increase the benefits of our conflict and leadership coaching / management training up to 88% productivity in comparison to a standard course that does not provide follow up one-on-one coaching.

Please phone 1300 661 453 or complete the on-line request form below